Vishwaganga Computers

Welcome to Vishwaganga Computers (vishwangangacomputer.co.in). We respect your privacy and are committed to protecting any personal, technical, and operational information collected through our retail store in Pimpalgaon Baswant, service center, website, customer inquiries, and digital business management applications.

1. Information We Collect

We only collect information necessary to provide computer hardware sales, maintenance services, diagnostic repair, and clear customer communication:

• Contact Details: Your name, mobile/phone number, email address, and billing address provided when placing orders, booking repairs, requesting quotes, or contacting us via phone, WhatsApp, or email.
• Device & Service Data: Device brand, model, serial number, hardware specifications, and reported problem symptoms necessary to diagnose and repair laptops, desktop PCs, CCTV cameras, or printers.
• Customer Diagnostics Credentials: If voluntary access is provided by you (e.g., temporary system password) strictly for diagnosing operating system errors, driver installation, or component testing.
• Technical & Operational Data: Basic profile metadata, interaction analytics, and customer review interactions when utilizing our website, public business listings, or store management APIs.

2. How We Use Your Information

Information collected is used solely for legitimate business operations:

• Fulfilling customer service inquiries, repair estimates, hardware orders, and delivery.
• Communicating updates regarding device diagnostic findings, repair progress, invoice generation, and ready-for-pickup notifications.
• Providing after-sales support, warranty claim assistance, and maintenance guidance.
• Fulfilling statutory and tax accounting obligations (such as GST invoice generation).
• Maintaining website security, preventing fraudulent activity, and ensuring smooth technical operations.

3. Customer Data Protection & Storage Privacy

We understand that computers and laptops often contain sensitive personal and business files. We adhere to strict privacy rules regarding customer data:

• Confidentiality of Hard Drives & Files: Our technicians do not browse, copy, transfer, or disclose any personal documents, pictures, or data stored on customer hard drives/SSDs unless explicitly requested by you for authorized data backup or data recovery tasks.
• No Selling or Renting: We do not sell, rent, trade, or monetize your personal information to third-party advertisers or telemarketing brokers.
• Access Control: Access to customer contact details and service records is restricted solely to authorized Vishwaganga Computers personnel.

4. Third-Party Disclosures & Service Centers

We only share necessary information with external parties in the following limited circumstances:

• Authorized Manufacturer Service Centers: When assisting you with official OEM warranty claims (e.g., HP, Dell, Lenovo, Asus, Canon, Epson, CP Plus) requiring device serial numbers and customer purchase proof.
• Digital Payment Processors: Standard UPI and banking gateways (PhonePe, Google Pay, Paytm, banks) to securely verify transaction receipts.
• Legal Compliance: If mandated by applicable Indian law, government regulatory authorities, or law enforcement with valid legal jurisdiction.

5. Cookies and Web Analytics

Our website (vishwangangacomputer.co.in) may use basic technical cookies or local browser storage to provide a seamless browsing experience, remember layout preferences, and monitor overall site reliability. No invasive behavioral tracking or cross-site commercial ad profiling is used.

6. Your Rights & Data Retention

We retain transaction and billing records as required by business accounting and tax regulations. You have the right to:

• Inquire about the contact details we hold regarding your service history.
• Request correction of inaccurate contact or invoice details.
• Opt-out of any non-transactional marketing or service reminder messages.

7. Policy Revisions

Vishwaganga Computers reserves the right to update this Privacy Policy periodically to reflect service improvements, technological changes, or regulatory requirements. Any updates will be published on this page with an updated "Last Updated" date.

8. Contact Information

If you have any questions, clarifications, or privacy requests regarding this policy, please reach out to us: